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Refund Policy

OVERVIEW


Refunds: We are so positive you will love your hair that we back our products with a 30 day money back "No-Hassle Guarantee." 

Returns: To complete your refund, we require a receipt or proof of purchase. 

Please send your request for refund to help@luxeorganix.com.

We will send you an email to notify you that we have received your refund request with instructions of how to ship the items back.

Once your returns have been recieved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again.

1 - Then contact your credit card company, it may take some time before your refund is officially posted.

2 - Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@luxeorganix.com.

Exchanges: We replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at help@luxeorganix.com and we will provide you with a return address to send your item to.

To return your product, please contact us at help@luxeorganix.com and we will provide you with a return address.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Cost for return shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CONTACT INFORMATION

Questions about the Return Policy should be sent to us at help@luxeorganix.com.